When Using the Balanced Scorecard to Monitor Performance,the Customer Perspective

question 107

Multiple Choice

When using the balanced scorecard to monitor performance,the customer perspective Answers which of the following questions?

• A)Are we developing employees and providing technologies that facilitate change and improvement?
• B)Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
• C)Are we meeting our customers' expectations?
• D)Are we growing in a manner to be competitive in the industry?

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Definitions:

Leader Behaviours

Actions and attitudes demonstrated by leaders that influence the motivation, performance, and well-being of followers.

Leadership Categorization Theory

A theory suggesting that people evaluate leaders based on how closely the leaders’ attributes match stereotypical or prototype attributes of leaders.

Big Five Dimensions

A model describing human personality through five broad traits: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Extraversion

A personality trait marked by an orientation towards external activities and high levels of social engagement.