Which of the Following Is $\textbf{ not }$

question 24

Multiple Choice

Which of the following is $\textbf{ not }$ a measure that relates to the internal business processes perspective?

• A)Return on investment
• B)Cost per unit
• C)Rework hours
• D)Defect rate

Recognize different forms of employee resistance to organizational changes and strategies to overcome them.

Learn negotiation techniques for managing conflicts and improving employee morale.

Understand conflict resolution techniques and their application in a workplace setting.

Identify the steps involved in the added value negotiating (AVN) model.

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Definitions:

Management Development Programs

Structured training and educational initiatives designed to enhance the skills, competencies, and knowledge of managers and potential managers to improve organizational effectiveness.

General Categories

Broad classifications or groups that share common characteristics, used for organizing information or data.

Content

The information, topics, or subjects covered or included in a book, document, course, or digital medium.

Cognitive Ability

Cognitive ability refers to the capacity to perform mental processes of perception, memory, judgment, and reasoning as contrasted with emotional and volitional processes.