Barry's Ice Cream Shoppe Is Interested in Improving His Performance

question 59

Essay

Barry's Ice Cream Shoppe is interested in improving his performance in the area of quality control and customer service.This interest came about after Barry put a "suggestions box" near the counter.Several suggestions related to employees not being clean in handling their orders,not filling orders properly,and rudeness from employees.Barry has discussed his problems with his neighboring store,a local dry cleaning business.

Required:

List five processes that Barry and the dry cleaning business have in common.

---

Definitions:

Pavlovian Conditioning

A type of learning in which an unconditioned stimulus (such as food) that naturally produces an unconditioned response (such as salivation) is associated with a conditioned stimulus (such as a bell), leading to a conditioned response.

Animal Misbehavior

Actions by animals that are not in line with the expected or trained behaviors, often seen as problematic.

Flavor Aversion

A learned avoidance of a particular food or taste because it has been associated with an unpleasant or nauseating experience.

Organisms

Living beings that can act or function independently, ranging from microscopic entities to complex animals and humans.