Which of the Following Is Not a Main Barrier to the Effective

question 90

Multiple Choice

Which of the following is not a main barrier to the effective use of nonfinancial performance measures by organizations?

• A)Skepticism that the measures are directly related to the bottom line
• B)Lack of management skill needed to implement the measures
• C)Lack of familiarity with the measures on the part of the board members
• D)Undeveloped tools for analyzing the measures

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Definitions:

Communication Gap

A discrepancy that occurs when a message is not accurately conveyed or understood between parties, leading to misunderstandings, misinformation, or conflicts.

Empowerment Gap

The Empowerment Gap refers to the disparity between individuals or groups in terms of their ability to make choices, access resources, and control their own lives.

Reliability

The consistency and dependability of a product, service, or research finding over time and across various conditions or instances.

Service Quality

refers to the assessment of how well a delivered service matches the expectations of the customer, often determining customer satisfaction and loyalty.