It May Appear That All Unprofitable Customers Should Be Dropped

question 34

Essay

It may appear that all unprofitable customers should be dropped.However,before any action is taken,managers should evaluate all the implications of the action for the affected customer,for other customers,and for the company.
Required:
a.Explain three implications for the affected customer.
b.Explain three implications for other customers.
c.Explain three implications for the company.

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Definitions:

Criminal Psychology

A field of psychology that studies the motivations, intentions, and actions of individuals who commit crimes, as well as the ways in which the criminal justice system interacts with offenders.

Dispositional Attribution

The tendency to attribute someone's behavior to their internal qualities or personality, rather than external situational factors.

External Factors

Elements outside an individual or system that can influence or cause changes in behavior or outcomes.

Internal Factors

Influences originating within an individual or organization that affect behaviors, decisions, and outcomes.