A Balanced Scorecard Should Include Five to Seven Measures in Each

question 47

Essay

A balanced scorecard should include five to seven measures in each of four perspectives: Learning and growth,internal business processes,customer,and financial.
Required:
List five measures that relate to the customer perspective.

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Definitions:

Substance Abuse

The continued use of a psychoactive substance even though it is causing or increasing problems in a person’s life.

Counsel

Providing advice or guidance on personal or psychological matters.

Supervisors

Individuals who oversee and direct the work of others within an organization.

Physical

Relating to the body as opposed to the mind or emotions, or relating to material things rather than spiritual ones.