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A Balanced Scorecard Should Include Five to Seven Measures in Each

question 47

Essay

A balanced scorecard should include five to seven measures in each of four perspectives: Learning and growth,internal business processes,customer,and financial.
Required:
List five measures that relate to the customer perspective.


Definitions:

Exploring

The act of investigating or examining something thoroughly in order to gain new knowledge or insights.

Culture Shock

Feelings of nervousness, doubt, and confusion arising from being in a foreign environment.

Nervousness

A feeling of anxiety, apprehension, or unease, often experienced before an event requiring performance or in unfamiliar situations.

Unfamiliar Environment

A situation or setting that is not known or experienced before, potentially leading to uncertainty or discomfort.

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