Which of the Following Is Not an Example of a Customer-Oriented

question 96

Multiple Choice

Which of the following is not an example of a customer-oriented nonfinancial measure?

• A)Market share
• B)Delivery performance
• C)Product flexibility
• D)Product defects

---

Definitions:

Maintenance

The process of keeping something, such as a machine, building, or software, in good working condition through regular check-ups and repairs.

Support And Security Phase

A stage in the life cycle of software or systems that focuses on providing ongoing maintenance, updates, and protection against security threats.

Malware

Software designed to disrupt, damage, or gain unauthorized access to computer systems.

Incomplete Documentation

Documents or manuals that are lacking necessary information, leading to potential confusion or difficulty in understanding a product or service.