A Balanced Scorecard Should Include Five to Seven Measures in Each

question 47

Essay

A balanced scorecard should include five to seven measures in each of four perspectives: Learning and growth,internal business processes,customer,and financial.
Required:
List five measures that relate to the customer perspective.

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Definitions:

Total Shipping Costs

The complete expenses involved in transporting goods from one location to another, including freight, packaging, handling, and insurance.

Northwest Corner Allocation

A method used in operations research for solving transportation problems by starting allocations in the northwest (top-left) corner of a cost matrix and moving through the matrix to minimize costs.

Northwest-Corner Rule

A procedure in the transportation model where one starts at the upper-left-hand cell of a table (the northwest corner) and systematically allocates units to shipping routes.