________ Is a Philosophy in Which Management Improves Operations Throughout

question 129

Multiple Choice

________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

• A) Cost-benefit approach
• B) Customer focus
• C) Customer relationship management
• D) Total quality management

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Definitions:

Financial Performance

An assessment of how well a company can use assets from its primary mode of business and generate revenues.

ROE

Return on Equity; a financial ratio indicating the profitability of a company in relation to its equity capital.

EPS

Earnings Per Share; a metric that indicates the portion of a company's profit allocated to each outstanding share of common stock.

Financial Risk

The possibility of losing money on an investment or business venture, including the risk of losing some or all of the original investment.