For Each of the Following Measures, Identify Which Perspective of the Balanced

question 128

Essay

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.
1. service response time
2. market share
3. gross margin percentage
4. defect rates
5. customer satisfaction
6. information system availability
7. new-product development time
8. economic value added
9. employee education
10. manufacturing downtime

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Definitions:

Startup

An entrepreneurial venture typically in the early stages of operations, often innovation-driven and aiming to meet a marketplace need by developing a viable business model around a product, service, process, or platform.

Lemon

In economic terms, refers to a product, especially a used car, that is found to be defective only after it has been bought.

Apprenticeship

A system of training a new generation of practitioners of a trade or profession with on-the-job training and often some accompanying study (classroom work and reading).

Entrepreneurs

Entrepreneurs are individuals who create, organize, and lead a business venture, taking on financial risks in the hope of profit, driven by innovation, and operationalizing ideas into marketable products or services.