Customers Making Large Contributions to the Profitability of the Company

question 125

Multiple Choice

Customers making large contributions to the profitability of the company should ________.

• A) be treated the same as other customers because all customers are important
• B) receive a higher level of attention from the company than less profitable customers
• C) be charged higher prices for the same products than less profitable customers
• D) not be offered the volume-based price discounts offered to less profitable customers

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Definitions:

Dynamic

Characterized by continuous change, activity, or progress, often used to describe systems, processes, or personalities.

Micromanagement

A management style where a manager closely observes or controls the work of subordinates or employees.

Theory Y

A management concept that assumes employees are self-motivated, enjoy work, and will seek and accept responsibility and self-direction.

Empower

To give someone the authority or power to do something or to make someone stronger and more confident, especially in controlling their life and claiming their rights.