Brown Laundry Has a Variable Demand

question 86

Essay

Brown Laundry has a variable demand. The daily demand ranges from 100 to 140 customers a day with an average of 5 items. The average daily demand is 110 customers. The laundry operates 10 hours a day. Each order takes approximately 5 minutes.
Required:
a.What is the average customer waiting time, in minutes?
b.What is the cycle time for an order?
c.The manager has decided that the waiting time is too long and has increased the workday to 11 hours. What is the waiting time now? Will the customers be any happier?

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Definitions:

Achievement Drive

The inner motivation or desire of an individual to accomplish specific goals and excel in tasks.

High Need

A critical or urgent requirement for something that is essential or very important for an individual or entity.

External Locus

The belief that one's life events are primarily controlled by external forces or fate, rather than one's own efforts.

Initiating Structure

A leadership behavior focusing on defining roles, setting goals, and establishing clear guidelines for team or organizational performance.