Which of the Following Is a Key Performance Indicator of the Customer

question 170

Multiple Choice

Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

• A) defect rate
• B) employee satisfaction
• C) gross margin growth
• D) number of repeat customers

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Definitions:

Potassium

A soft, silvery-white metallic element, very reactive, especially in water, and essential for plant and animal life.

KCl

KCl, known as potassium chloride, is a metal halide salt composed of potassium and chlorine, used in medicine, food processing, and as a fertilizer.

Moles

A unit of measure in chemistry that represents 6.022 x 10^23 particles of a substance.

Li

The elemental symbol for Lithium, a soft, silver-white metal belonging to the alkali metal group.