Which of the Following Measures Would Be Least Likely to Be

question 46

Multiple Choice

Which of the following measures would be least likely to be included in a balanced scorecard's internal business process perspective?

• A) Percent change in throughput time
• B) Customer satisfaction rating
• C) Percent capacity utilisation
• D) Average waiting time per customer

---

Definitions:

Moot

refers to an issue or case that has been resolved or is no longer relevant, and therefore, there is no longer a need for court adjudication.

Settled

The resolution or conclusion of a dispute, transaction, or legal case, often involving compromise or agreement by all parties.

Moot

Pertains to an issue that is debatable or questionable but has no practical value or relevance, often because circumstances have changed.

Directed Verdict

A ruling by the judge, after the plaintiff has presented her case but before any evidence is put forward by the defendant, in favor of the defendant because the plaintiff has failed to present the minimum amount of evidence necessary to establish his claim.