The More ____ Involved with Delivering a Service, the Greater

question 61

Multiple Choice

The more ____ involved with delivering a service, the greater the degree of heterogeneity.

• A) mechanical efforts
• B) phone contact
• C) perishability
• D) tangibility
• E) human labor

---

Definitions:

Horseback Riding

The skill or activity of riding a horse, used for sport, leisure, or transportation.

Robotic Process Automation

The technology that allows organizations to automate mundane, repetitive tasks with the help of software robots or 'bots'.

Internet of Things

A network of physical objects—devices, vehicles, appliances—embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet.

Data Analytics

The process of examining datasets to draw conclusions and find patterns using statistical and computational methods.