Which of the Following Statements About Customer Contact in Services

question 186

Multiple Choice

Which of the following statements about customer contact in services marketing is false?

• A) Service employees are important in creating satisfied customers.
• B) High-contact services are less expensive to deliver because they are typically equipment based.
• C) The main principle of customer contact is that satisfied employees lead to satisfied customers.
• D) Service companies can minimize customer dissatisfaction by changing high-contact services into low-contact services.
• E) Employee training programs are an effective way to ensure good customer contact and reduce problems.

Identify strategies for promoting safety and injury prevention among children and adolescents.

Understand the advantages of computerized accounting systems including error reduction and automatic record updating.

Identify and match accounting and finance terms with their correct definitions.

Recognize the operational features and benefits of computerized practice management software.

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Definitions:

Long-Term Memory

The memory system that contains all the information that a person has stored over the years.

Parietal Lobes

Regions of the brain located behind the frontal lobes, responsible for processing sensory information related to touch, spatial orientation, and body awareness.

Beta-Amyloid

A protein fragment linked to the development of Alzheimer’s disease, associated with the formation of brain plaques.

Tau Protein

A protein that stabilizes microtubules, with abnormal accumulations being linked to neurodegenerative diseases such as Alzheimer's.