In Most Service Industries, Customer-Contact Employees Are

question 70

Multiple Choice

In most service industries, customer-contact employees are

• A) valued as the most important employees in the organization.
• B) the best-trained employees in the organization.
• C) the lowest-paid and least-trained employees.
• D) well trained but have high turnover rates.
• E) moderately paid personnel with high rates of turnover.

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Definitions:

Working-Class

Refers to the social group consisting of people who are employed for wages, especially in manual or industrial work.

Andrew Johnson

The 17th President of the United States, serving from 1865 to 1869, who succeeded Abraham Lincoln and was the first President to be impeached.

New Southern Class

Refers to a social or economic stratum that emerged in the American South, often in the context of post-Civil War social restructuring and economic development.