Attributes That Customers May Be Unable to Evaluate Even After

question 143

True/False

Attributes that customers may be unable to evaluate even after the purchase and consumption of the service are called experience qualities.

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Definitions:

Corporate Culture

The shared values, beliefs, attitudes, and practices that characterize an organization and influence its employees' behavior.

Top-down

Refers to an approach or management style where decisions and policies are initiated at the highest level of an organization and then passed down through its ranks.

Horizontal

A term used to describe alignment parallel to the earth's horizon, often used to discuss layout, structure, or relationships within organizations or data visualizations.

Re-create

To create again or anew, especially in a way that is improved or modified.