The Internal Business Processes Perspective of the Balanced Scorecard Comprises

question 49

Multiple Choice

The internal business processes perspective of the balanced scorecard comprises three sub-processes that address all of the following EXCEPT:

• A)providing service and support to the customer after the sale.
• B)delivering existing products and services to best meet the needs of customers.
• C)motivating current employees.
• D)innovative processes used to create new products,services,and processes.

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Definitions:

Safety Margin

The difference between the actual performance of a business and the break-even point, indicating the buffer or cushion against drop in performance.

Product Mix

The Product Mix refers to the total variety of products and services offered by a company to its customers.

Variable Cost

Costs that change in proportion to the level of production or activity, such as raw materials and direct labor.

Break Even Point

The financial state where total revenues and total expenses are equal, resulting in no net profit or loss for the business.