Which of the Following Is NOT a Principal Dimension of the Servicescape

question 109

Multiple Choice

Which of the following is NOT a principal dimension of the servicescape?

• A) Ambient condition
• B) Process and job design
• C) Spatial layout and functionality
• D) Signs, symbols, and artifacts

---

Definitions:

Retention

Refers to the ability of an organization to retain its employees over time.

Diverse Employees

Workers from a wide range of backgrounds, including different ethnicities, genders, ages, religions, disabilities, and sexual orientations, contributing to a rich and inclusive workplace culture.

Affirmative Action

Policies or measures aimed at increasing the representation of minorities and women in areas of employment, education, and business from which they have been historically excluded.

Discriminatory

Behaving unfairly towards a person or group of people based on prejudice against their race, sex, age, or other personal characteristics.