A(n) _____ Is a Promise to Reward and Compensate a Customer

question 81

Multiple Choice

A(n) _____ is a promise to reward and compensate a customer if a service upset occurs during the service experience.

• A) service guarantee
• B) customer-contact requirement
• C) service recovery
• D) empowerment

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Definitions:

Hurricane Katrina

A devastating Category 5 hurricane that struck the Gulf Coast of the United States in August 2005, leading to significant loss of life, widespread destruction, and highlighting issues of government response and disaster preparedness.

Poverty

A state or condition in which an individual or community lacks the financial resources and essentials for a minimum standard of living.

Federal Government

The national government of a federal state, which holds the authority to govern matters that affect the entire country, separate from state or local governments.

American People

The populace of the United States, consisting of individuals from diverse ethnic, cultural, and religious backgrounds.