A(n) _____ Is a Promise to Reward and Compensate a Customer

question 81

Multiple Choice

A(n) _____ is a promise to reward and compensate a customer if a service upset occurs during the service experience.

• A) service guarantee
• B) customer-contact requirement
• C) service recovery
• D) empowerment

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Definitions:

Human Resources Director

A senior executive responsible for the management and development of a company's or organization’s workforce.

Reporting Relationship

The hierarchical connection between an employee and their direct supervisor or manager.

Principal Role

The primary or most important function or responsibility of a position or individual in an organization.

Human Resources

A department within an organization that deals with employee-related functions, including recruitment, training, payroll, benefits, and compliance with labor laws.