Identify an Element That Is NOT a Principal Dimension of a Servicescape

question 7

Multiple Choice

Identify an element that is NOT a principal dimension of a servicescape.

• A) Spatial layout and functionality
• B) Signs, symbols, and artifacts
• C) Facility location
• D) Ambient conditions

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Definitions:

Cumulative Dividends

Dividends on preferred shares that accumulate if not paid in one period and must be paid out before dividends can be distributed to common shareholders.

Discontinued Operations

Components of a business that have been sold or otherwise disposed of, or are classified as held for sale, and represent a separate major line of business or geographical area of operations.

Consolidated Net Income

The total net income of a parent company and its subsidiaries, after adjustments for minority interests, reported on a combined basis as if the group were a single entity.

Fair Value Enterprise Method

A valuation technique that estimates the value of an entire enterprise as if it were traded in the market, often used in the context of business combinations.