Customer Requirements That Are Expressed in a Customer's Own Words

question 27

True/False

Customer requirements that are expressed in a customer's own words are called the "voice of the customer."

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Definitions:

Decision Procedures

The processes or methods followed to arrive at a decision, often involving steps such as identifying options, evaluating them, and selecting the best course of action.

Proposing Vision

The act of presenting a future-oriented perspective or direction for an organization or group.

Task-Oriented Behavior

A leadership approach focused primarily on the completion of tasks and the achievement of objectives.

Initiating Structure

The act of defining roles, assigning tasks, and establishing clear patterns of organization and communication within a team or organization.