To Create and Deliver a Service, Four Steps Are Required

question 28

Multiple Choice

To create and deliver a service, four steps are required and based on collecting information on errors per step, the following reliabilities have been determined: Step 1 = 0.92, Step 2 = 0.88, Step 3 = 0.94, and Step 4 = 0.84. The reliability of the total service system is:

• A) less than 0.60.
• B) equal to or greater than 0.60 but less than 0.70.
• C) equal to or greater than 0.70 but less than 0.80.
• D) equal to or greater than 0.80 but less than 0.90.

---

Definitions:

Infancy

The stage of human development from birth to approximately two years of age, characterized by rapid physical growth and cognitive development.

Social Construction

An idea or concept that is understood and exists because of societal consensus, rather than being inherent or natural.

Human Development

The multidisciplinary study of how people change and grow over the course of their life, including physical, cognitive, social, and emotional growth.

Preschool Program

An educational initiative designed for young children before they begin compulsory education, aiming to develop basic skills and social behavior.