To Create and Deliver a Service, Four Steps Are Required

question 28

Multiple Choice

To create and deliver a service, four steps are required and based on collecting information on errors per step, the following reliabilities have been determined: Step 1 = 0.92, Step 2 = 0.88, Step 3 = 0.94, and Step 4 = 0.84. The reliability of the total service system is:

• A) less than 0.60.
• B) equal to or greater than 0.60 but less than 0.70.
• C) equal to or greater than 0.70 but less than 0.80.
• D) equal to or greater than 0.80 but less than 0.90.

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Definitions:

Social Honour

Recognition or respect gained within a society based on one's actions, characteristics, or achievements.

Wealth And Property

The total value of all the financial and non-financial assets owned by an individual or group, minus the value of all its outstanding liabilities.

Max Weber

A German sociologist, philosopher, and political economist known for his theory of social and economic organization and his ideas on the development of capitalism.

Social Class

refers to divisions in society based on economic, cultural, or social status which impact individuals' opportunities, lifestyles, and attitudes.