To Create and Deliver a Service, Four Steps Are Required

question 28

Multiple Choice

To create and deliver a service, four steps are required and based on collecting information on errors per step, the following reliabilities have been determined: Step 1 = 0.92, Step 2 = 0.88, Step 3 = 0.94, and Step 4 = 0.84. The reliability of the total service system is:

• A) less than 0.60.
• B) equal to or greater than 0.60 but less than 0.70.
• C) equal to or greater than 0.70 but less than 0.80.
• D) equal to or greater than 0.80 but less than 0.90.

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Definitions:

Motor Homes

Recreational vehicles equipped with living quarters and amenities found in a home, used for traveling or camping.

Retailing

Retailing refers to the selling of goods and services directly to consumers for personal, non-business use.

Downward-Sloping

Refers to a line or curve on a graph that moves from the upper left to the lower right, indicating a negative relationship between two variables.

Demand Curve

A chart that displays the connection between a product's price and the amount consumers are willing to purchase.