Identify a FALSE Statement About Goods and Services

question 52

Multiple Choice

Identify a FALSE statement about goods and services.

• A) Service encounters can be between a customer and a service provider.
• B) The demand for services is time-dependent, especially over the short term.
• C) There is no way to recapture the lost revenue from a hotel room.
• D) A moment of truth is a feature a customer recognizes, pays for, or uses.

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Definitions:

Equivalent Units

A metric used in cost accounting to express the amount of work completed by manufacturers in terms of fully finished units.

Process Costing

A costing method used in manufacturing where costs are allocated to batches of products, suitable for homogeneous products.

Conversion Costs

The total expenses of direct labor plus manufacturing overhead costs, spent in the process of transforming raw materials into completed goods.

Equivalent Units

A measure used in cost accounting to express the amount of work done by employees or machines in terms that allow for the comparison between completed units and units that are partially completed.