In Relating Operations Management and the Customer Benefit Package (CBP)

question 13

Multiple Choice

In relating operations management and the customer benefit package (CBP) , which is the correct timing sequence?

• A) Operating system processes lead to customer needs and expectations, which lead to customer benefit package.
• B) Customer benefit package leads to customer needs and expectations, which lead to operating system processes.
• C) Customer needs and expectations lead to customer benefit package, which leads to operating system processes.
• D) Customer needs and expectations lead to operating system processes, which lead to customer benefit package.

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Definitions:

Additional Evidence

Supplementary information or documents provided to support a claim, argument, or case beyond the initial evidence presented.

Unwritten Decisions

Actions or policies implemented within an organization that are not formally recorded or documented.

Disclosure

The action of making new or secret information known, which can be related to organizational practices, financial details, or personal data.

Goodwill

Refers to the intangible asset that arises when a business is acquired for more than the fair value of its net identifiable assets.