What Is the Implied Service Rate Per Service-Counter Employee at an Airport

question 113

Multiple Choice

What is the implied service rate per service-counter employee at an airport automobile rental counter if the customer demand is 36 customers per hour, two service-counter employees are on duty, and their labor utilization is 90%?

• A) More than 10 but less than or equal to 12 customers/hour/employee
• B) More than 12 but less than or equal to 14 customers/hour/employee
• C) More than 14 but less than or equal to 16 customers/hour/employee
• D) More than 16 customers/hour/employee

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Definitions:

Electric Charges

Electric charges are the physical properties of particles that cause them to attract or repel each other, based on the principle that like charges repel and opposite charges attract.

Nerves

Bundles of fibers that transmit electrical impulses between the brain, spinal cord, and other parts of the body, facilitating communication and responses.

Electromyography (EMG)

The insertion of needles into selected skeletal muscles for the purpose of recording nerve conduction time in relation to muscle contraction.

Electrical Activity

The movement or flow of electrical charges, often referring to physiological processes in the body.