Job Shop Processes Use Flexible, General Purpose Equipment That Is

question 65

True/False

Job shop processes use flexible, general purpose equipment that is capable of customizing work for individual customers.

---

Definitions:

Total Quality Management

A comprehensive approach to management focused on continuously improving all aspects of an organization to meet or exceed customer expectations.

Self-Managing Work Teams

Groups of employees tasked with planning, scheduling, and executing their work without direct supervision, often responsible for their own performance management.

Customer Relationship

The ongoing process of engaging and managing interactions with and the satisfaction of a company's customers to foster loyalty and repeat business.

Customer Relationship Management

Strategically tries to build lasting relationships with, and add value for, customers.