Table 1-Statistical Process Control (SPC) Problem Data for Service Waiting

question 19

Multiple Choice

Table 1-Statistical Process Control (SPC) Problem Data for Service Waiting Times
$\begin{array} { | c | c | c | c | } \hline \begin{array} { c } \text { Sample } \\\text { Number }\end{array} & \multicolumn{3}{|c|} { \text { Observation Number } } \\\hline & 1 & 2 & 3 \\\hline 1 & 9.6 & 10.2 & 9.8 \\\hline 2 & 9.4 & 10.0 & 10.4 \\\hline 3 & 9.9 & 9.6 & 9.0 \\\hline 4 & 9.3 & 10.5 & 9.9 \\\hline 5 & 9.7 & 9.2 & 9.7 \\\hline\end{array}$
-In Table 1, the sample values represent service waiting times in minutes. For the R-chart, what is the value of UCL_R?

• A) Less than or equal to 1.5
• B) Greater than 1.5 but less than or equal to 2.0
• C) Greater than 2.0 but less than or equal to 2.5
• D) Greater than 2.5

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Definitions:

Sense of Justice

An innate or acquired perception that guides individuals in discerning right from wrong and fairness in various situations.

Positive Discipline

An approach to teaching and nurturing that focuses on encouraging good behavior in children through positive reinforcement rather than punishment.

Non-Punitive Discipline

A disciplinary approach that focuses on instructive or corrective actions rather than punishment to address employee issues, emphasizing learning and future improvement.

Employee Complaints

Formal grievances or concerns raised by workers regarding their working conditions, treatment, or aspects of their employment.