Of the Four Models of Organizational Performance, Which Two Focus

question 88

Multiple Choice

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on the operational-level framework?

• A) Baldrige Performance Excellence framework and the value chain model
• B) Balanced scorecard and the Service-Profit Chain
• C) Baldrige Performance Excellence framework and the balanced scorecard
• D) The value chain model and the Service-Profit Chain

---

Definitions:

Operating Activities

Transactions related to the primary activities of a business, such as selling goods and services, which are reflected in the cash flow statement.

Financing Adjustments

Changes made to financial statements to account for the costs and effects of financing activities, such as interest expenses and loan payments.

Common Stock

Equity ownership in a corporation, with voting rights and a residual claim on corporate earnings.

Treasury Stock

Stock that has been issued but has been bought back by the corporation or received as a gift.