Identify a True Statement About Models of Organizational Performance

question 56

Multiple Choice

Identify a true statement about models of organizational performance.

• A) The theory of the balanced scorecard states that leadership drives the system that creates business results.
• B) The Service-Profit Chain model focuses on learning, internal business, customers, and financial performance.
• C) The five performance perspectives of the balanced scorecard model are cost, time, quality, flexibility, and innovation.
• D) The Service-Profit Chain model is based on a set of cause-and-effect linkages between internal and external performance.

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Definitions:

Skin Temperature

A measure of the surface temperature of the body, which can be influenced by various internal and external factors.

Qi Gong

A system of coordinated body posture and movement, breathing, and meditation used for health, spirituality, and martial arts training.

Meditation

A practice where an individual uses a technique such as mindfulness to focus their mind on a particular object or thought to achieve a mentally clear and emotionally calm state.

Therapeutic Benefits

The positive health outcomes or improvements derived from undergoing a particular treatment, therapy, or activity.