To Create and Deliver a Service, Four Steps Are Required

question 21

Essay

To create and deliver a service, four steps are required and based on collecting information on errors per step, the following reliabilities have been determined: Step 1 = 0.92, Step 2 = 0.88, Step 3 = 0.94, and Step 4 = 0.84. What is the reliability of the total service system?

---

Definitions:

Franchisee

The purchaser of a franchise.

Personal Assets

Items of value owned by an individual, including tangible assets like real estate and vehicles, and intangible assets like investments and bank accounts.