Service-Quality Measures Are Based Primarily on Human Perceptions of Service

question 53

True/False

Service-quality measures are based primarily on human perceptions of service collected from customer surveys, focus groups, and interviews.

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Definitions:

Administrative Procedures

The structured processes and sets of practices that govern the operation and management of organizations or institutions.

Clinical Procedures

Medical tasks and operations performed by healthcare professionals to diagnose, treat, or prevent disease.

FUTA Tax

Federal Unemployment Tax Act tax, which is a payroll tax paid by employers to fund the unemployment benefits system.

Employee's Income

The total earnings, including wages, salaries, bonuses, and other compensation, received by an employee for their work.