In the Service-Profit Chain Model, Which of the Following Is

question 23

Multiple Choice

In the Service-Profit Chain model, which of the following is viewed as an external performance?

• A) Customer satisfaction
• B) Volume flexibility
• C) Cycle time
• D) Employee productivity

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Definitions:

Ocean-Continent Convergent Boundary

A plate-tectonic boundary where an oceanic plate converges with a continental plate, generally expressed by subduction of the oceanic plate beneath the continent.

Flexing

The act of bending or tensing a material or muscle, often referring to the way earth's crust might bend under certain geological forces.

Thinning of the Lithosphere

The reduction in thickness of the lithosphere, often occurring in response to tectonic processes such as stretching and rifting.

Normal Faulting

A type of faulting where the hanging wall block moves down relative to the footwall block, typically associated with extensional tectonic environments.