Identify a True Statement About Models of Organizational Performance

question 56

Multiple Choice

Identify a true statement about models of organizational performance.

• A) The theory of the balanced scorecard states that leadership drives the system that creates business results.
• B) The Service-Profit Chain model focuses on learning, internal business, customers, and financial performance.
• C) The five performance perspectives of the balanced scorecard model are cost, time, quality, flexibility, and innovation.
• D) The Service-Profit Chain model is based on a set of cause-and-effect linkages between internal and external performance.

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Definitions:

Artificial Insemination

A means of conception in which sperm are injected into the vagina by a means other than sexual intercourse.

Ovulation

The phase in a female's menstrual cycle when a mature egg is released from the ovary into the fallopian tube for potential fertilization.

Genetic Material

The molecules (DNA or RNA) that store and transmit hereditary information from one generation to the next in all living organisms.

Chromosomes

Threadlike structures in the nucleus of cells made of DNA and protein that carry genetic information in the form of genes.