Assurance Is the Willingness to Help Customers and Provide Prompt

question 52

True/False

Assurance is the willingness to help customers and provide prompt recovery to service upsets.

---

Definitions:

Relational-Based

refers to approaches or strategies that emphasize the importance of relationships, interpersonal connections, and social bonds in achieving desired outcomes.

Destructive Employees

Workers whose actions have a negative impact on organizational morale, productivity, or function.

Organizational Contexts

The circumstances, environment, or setting in which an organization operates, including cultural, social, and economic factors.

Compulsive

A behavior characterized by an irresistible urge to perform certain actions, often against the individual’s conscious wishes.