The Five Dimensions of Service Quality Measurement Pertain to Behavioral

question 73

True/False

The five dimensions of service quality measurement pertain to behavioral characteristics, which are easier to measure than physical and technical characteristics.

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Definitions:

Face Validity

The extent to which a test or instrument appears to measure what it is supposed to measure, based on a superficial assessment.

Third-variable Problem

A confounding issue in research that occurs when a seemingly causal relationship between two variables is actually caused by an unseen, third variable.

Talkativeness

The quality or state of being inclined to talk a lot or engage in conversation frequently.

Facets of Generalizability

Aspects related to the extent to which the findings from a study or research can be applied or generalized to other settings, populations, or times.