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How do customers evaluate services differently from manufacturing, and what implications do these have for operations?
Due Care
Due care refers to the effort made by an individual or entity to avoid harm to other people or their property, acting with the prudence and attention that a reasonable person would exercise in similar circumstances.
Product Liability
The legal liability a manufacturer or trader incurs for producing or selling a faulty product.
Negligence
The failure to exercise the care that a reasonably prudent person would exercise in similar circumstances, resulting in harm or damage.
Design Defect
A flaw in the planning or design of a product that makes it inherently unsafe or faulty.
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