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How Do Customers Evaluate Services Differently from Manufacturing, and What

question 29

Essay

How do customers evaluate services differently from manufacturing, and what implications do these have for operations?


Definitions:

Due Care

Due care refers to the effort made by an individual or entity to avoid harm to other people or their property, acting with the prudence and attention that a reasonable person would exercise in similar circumstances.

Product Liability

The legal liability a manufacturer or trader incurs for producing or selling a faulty product.

Negligence

The failure to exercise the care that a reasonably prudent person would exercise in similar circumstances, resulting in harm or damage.

Design Defect

A flaw in the planning or design of a product that makes it inherently unsafe or faulty.

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