Which of the Following Is NOT an Activity Handled by a Return

question 60

Multiple Choice

Which of the following is NOT an activity handled by a return facilitator?

• A) Recommending a new supplier
• B) Repairing the manufactured good
• C) Requesting money back for a customer
• D) Invoking the service guarantee

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Definitions:

Arbitrator

A neutral third party who is appointed to resolve a dispute between two or more parties by making a decision after considering all the relevant facts and arguments.

Negotiations

The process in which two or more parties with differing needs and goals discuss an issue to find a mutually acceptable agreement.

Alternative Dispute Resolution

A range of processes and techniques outside of the judicial system that are used to resolve conflicts or disputes between parties, including mediation and arbitration.

Mediation

A conflict resolution method involving a neutral third-party mediator who helps disputing parties reach a voluntary, mutually acceptable agreement.