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A medical equipment testing and calibration service is depicted in Figure 1. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does Step # 4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step 7) while a billing clerk prepares the invoice (step 5) simultaneously, and the customer is contacted by phone for pick-up (step 6) . The average throughput is 3 equipment units per hour. Figure 1 Flow chart of the medical equipment testing and calibration service process
The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are 3 service technicians on duty: 1 inspector, 1 billing clerk, and 1 shipping clerk.
-An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. The weekly capacity is _____.
Crutches
Staffs with a cross-piece at the top to place under the arms of a lame person.
Inches
A unit of measurement in the Imperial system equal to 2.54 centimeters, commonly used to measure length.
Injured Extremity
A limb or appendage of the body that has suffered damage or harm.
Cane
A support device used to assist walking, typically designed to bear weight and aid balance.
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