All of the Following Are Components of the GAP Model

question 81

Multiple Choice

All of the following are components of the GAP model EXCEPT:

• A) the difference between the customer's expectations and perceptions.
• B) the discrepancy between delighting or pleasing customers and total customer service and satisfaction.
• C) the discrepancy between management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
• D) the discrepancy between quality specifications documented in operating and training manuals and plans and their implementation.

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Definitions:

Average Tax Rate

The proportion of total income that is paid in taxes, calculated by dividing the total taxes paid by the total taxable income.

Marginal Tax Rate

The rate at which the last dollar of income is taxed, indicating the percentage of additional income that will be taxed.

Marginal Tax Rate

The rate at which the next dollar of taxable income will be taxed.

Total Income

The sum of all earnings received by an individual or entity, including wages, salaries, benefits, and income from investments.