Which of the Following Is a Key Performance Indicator of the Internal

question 45

Multiple Choice

Which of the following is a key performance indicator of the internal business perspective of the balanced scorecard?

• A) number of units produced per hour
• B) employee turnover
• C) cash flow
• D) number of cross-trained employees

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Definitions:

Self-Service Technology

Technology that allows consumers to produce services independent of direct service employee involvement.

Inconsistency

The lack of uniformity or reliability in actions, values, or results.

Day-To-Day Job Performance

The daily execution of tasks and responsibilities by an individual at their place of work.

Capabilities

The qualities, skills, or expertise that enable an individual or organization to perform effectively in specific tasks or achieve certain goals.