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Emotional Labor
Overseeing emotional responses and expressions to align with the emotional criteria of a role.
Cognitive Dissonance
The mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.
Positive Affectivity
A personality trait that predisposes individuals to experience positive emotional states, such as happiness and enthusiasm, more frequently.
Emotional Labor
Regulating feelings and outward expressions to adhere to the emotional requisites of a job.
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