For Each of the Following Balanced Scorecard Measures,identify Which of the Four

question 139

Essay

For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
___a. On-time delivery of gasoline from refineries to retail stations
___b. Customer satisfaction
___c. Common stock price
___d. Return on investment
___e. Market share
___f. Num ber of days lost to accidents
___g. Employee satisfaction
___h. Friendliness of employees
___i. Repeat purchases
___j. Cash flow from operations

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Definitions:

Continuous Variables

Variables that can take an infinite number of values within a given range, including decimals and fractions.

Binomial Random Variable

A type of random variable that takes on a fixed number of possible outcomes, with each outcome having a constant probability of occurrence in each independent trial.

Normal Curve

A symmetric, bell-shaped curve representing the distribution of a set of data where most occurrences take place near the mean and probabilities for values taper off equally on both sides.

Continuity Correction

An adjustment made when approximating a discrete distribution with a continuous distribution.