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What actions might be taken with an unprofitable customer?
Defense Mechanism
Unconscious psychological strategies used to cope with reality and to maintain self-image by reducing anxiety arising from unacceptable thoughts or feelings.
Projection
A defense mechanism where individuals attribute their own unacceptable thoughts, feelings, or motives onto someone else.
Temper
A person's state of mind seen in terms of their being angry or calm; also refers to a particular mood or disposition.
Crying Spells
Episodes of intense crying or sobbing that can occur due to emotional distress, health conditions, or psychological factors.
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