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What Actions Might Be Taken with an Unprofitable Customer

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What actions might be taken with an unprofitable customer?


Definitions:

Defense Mechanism

Unconscious psychological strategies used to cope with reality and to maintain self-image by reducing anxiety arising from unacceptable thoughts or feelings.

Projection

A defense mechanism where individuals attribute their own unacceptable thoughts, feelings, or motives onto someone else.

Temper

A person's state of mind seen in terms of their being angry or calm; also refers to a particular mood or disposition.

Crying Spells

Episodes of intense crying or sobbing that can occur due to emotional distress, health conditions, or psychological factors.

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