Which of the Following Statements Is True of the Internal-Business-Process

question 60

Multiple Choice

Which of the following statements is true of the internal-business-process perspective of a balanced scorecard?

• A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and post sales-service process.
• B) Internal-business-process perspective evaluates the profitability of the strategy and the creation of shareholder value.
• C) Internal-business-process improvement targets are often determined after benchmarking against an organization's main competitors standards.
• D) Internal-business-process perspective is composed of three subprocesses: operations process; learning-and-growth process; and post sales-service process.

Compute manufacturing cycle efficiency (MCE) and understand its relevance.

Determine the percentage of non-value-added activities in production time.

Calculate delivery cycle time.

Prepare a Quality Cost Report and differentiate between prevention, appraisal, internal failure, and external failure costs.

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Definitions:

Socialization

The process by which individuals learn and adopt the norms, values, and behaviors appropriate to their society or social group.

Conflict Theory

A perspective in sociology that emphasizes the social, political, or material inequality of a social group, analyzing the conflict between competing interests.

Functionalism

A framework in sociology that explains social structures and institutions as parts of a cohesive system, each serving a specific function for the stability and continuance of society.

Psychoanalytic Theories

A set of theories originating from Sigmund Freud that focus on unconscious motivations and conflicts as key factors influencing behavior and personality.