Which of the Following Statements Is True of the Internal-Business-Process

question 60

Multiple Choice

Which of the following statements is true of the internal-business-process perspective of a balanced scorecard?

• A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and post sales-service process.
• B) Internal-business-process perspective evaluates the profitability of the strategy and the creation of shareholder value.
• C) Internal-business-process improvement targets are often determined after benchmarking against an organization's main competitors standards.
• D) Internal-business-process perspective is composed of three subprocesses: operations process; learning-and-growth process; and post sales-service process.

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Definitions:

Communitarian Cooperation

A philosophy or social outlook that emphasizes the importance of communities and collective action in shaping individual lives and societal norms.

Economic Opportunity

A chance for individuals to improve their economic status through employment, education, and business ventures.

Populists

A political approach aimed at appealing to ordinary people who feel that their concerns are disregarded by established elite groups.

Coxey's Army

A protest march to Washington, D.C., in 1894, led by businessman Jacob Coxey to demand economic reform and job creation during a severe depression.