Which One of the Following Is NOT a Nonfinancial Performance

question 123

Multiple Choice

Which one of the following is NOT a nonfinancial performance measure of customer satisfaction on a commercial airline?

• A) number of lost bag reports
• B) number of flights cancelled
• C) number of employees with advanced degrees
• D) number of flights on time

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Definitions:

Force Field Analysis

A management technique developed by Kurt Lewin, used to analyze and display the opposing forces affecting a situation or change initiative.

Employees Resist

Describes scenarios where employees oppose or push back against policies, directives, or changes proposed by management.

OD Change Agents

Professionals specialized in organizational development who facilitate change within organizations, aiming to improve performance and well-being.

Procedures

Established ways of doing something, often involving sequential steps or a set method.