The Classic Balanced Scorecard Developed by Robert Kaplan and David

question 139

Multiple Choice

The classic balanced scorecard developed by Robert Kaplan and David Norton includes four categories of key performance indicators.Which of the following items is NOT one of the categories used by Kaplan and Norton?

• A) financial
• B) customers
• C) innovation and learning
• D) quality control

---

Definitions:

Phylum

A phylum is a major taxonomic category in the classification of living organisms, ranking above class and below kingdom, grouping together organisms with a shared body plan or significant similarities in structure or ancestry.

Taxonomic Category

A level or rank in the system of classifying organisms, such as species, genus, family, etc., used in biological classification to organize the diversity of life.

Family

A social unit of individuals related by blood, marriage, or adoption, living together or maintaining close emotional ties.

Transcription

The process of conversion of instructions from DNA into RNA.