The Internal Business Perspective of the Balanced Scorecard Is Concerned

question 80

Multiple Choice

The internal business perspective of the balanced scorecard is concerned with ________.

• A) how customers perceive the business and its products and services
• B) the company's ability to improve and create value
• C) which business processes the company must excel in to meet expectations
• D) whether investors and creditors view the company favorably

---

Definitions:

Control Act

Legislation or regulations designed to oversee and manage the operation and activities of a specific area or sector.

Legally Authorized

Officially permitted or sanctioned under the law.

Human Resource Departments

Organizational divisions responsible for managing employee-related concerns, including recruitment, training, payroll, and benefits.

1960s

A decade marked by significant cultural, political, and social changes worldwide, occurring from 1960 to 1969.